For road authorities
What moving to myWorksites involves
Changing the system you use to manage your corridor is a genuine piece of work, and we won't pretend otherwise. But we've done it plenty of times, and it's straightforward. Here's what it looks like, how long it takes, and who does what.
How the switch works
It starts with a decision. The more lead time you give yourself, the more time there is to tell your contractors what's coming. From there it's four stages.
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1. Configuration
About three weeks, and we lead it. We work through your network, conditions, fees and billing, user roles and single sign-on with you, then you check it against how you work today.
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2. Training
Usually two half-day workshops with your team, plus any extra help whenever you need it. Contractors get online training, and most will already know myWorksites from using it for the state highways in your area.
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3. Soft launch and parallel running
Run both systems for around eight weeks. A few trusted contractors put real work through first so everyone gets comfortable, then the rest move across in their own time.
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4. Launch
Pick the date your old system stops taking new applications. We migrate your historical data, then give you 60 days of hyper-care to make sure everything runs smoothly after launch.
Running two systems for a while
Most councils have applications in progress on their old system when they switch. Running both for around eight weeks means nothing has to be re-lodged: jobs already in the old system finish there, and new work goes into myWorksites. A longer period gives contractors time to sort out their own training and move across when it suits them. A discounted transition licence can cover up to six months before your launch date.
How long it takes
Ideally, make the call four to six months before you need to move. The switch itself usually takes about three months from the start of configuration to launch.
We can absolutely go faster if you are under pressure to move.
What it asks of your team
A corridor lead who can make decisions about conditions and process, a few hours a week during configuration. Two half-day training sessions for the people who'll use it. An IT contact for a few hours if single sign-on needs to be configured.
The platform doesn't need an administrator. We set up new applicant companies for you, and we either set your admins up to self-serve or look after it for you.
Support before, during and after
You deal with the same team the whole way through, from configuration to day-to-day use.
The first 60 days after launch are hyper-care: a named contact, fast answers, and the small adjustments every council needs once real work is flowing.
After that, our support targets are a response within two business hours for critical issues, four business hours for major and medium issues, and two business days for minor issues and requests. Support runs 8.30 am to 5 pm on New Zealand business days.
Everyone on our team does time on the support desk, so you're talking to knowledgeable people who can actually fix things.
Road Authority Forum
There's a monthly forum for all our road authority customers, chaired by the RCAs themselves, to compare notes on what's working.
Questions councils ask
Will our contractors need to learn a new system?
Most already use it. Every contractor working on a state highway already lodges through myWorksites, so for them your council is a second RCA on the same account rather than a new tool.
For the rest, the Quick Start Guide and online training cover it, and we onboard local contractors as part of go-live.
What happens to our historical records in our old system?
They come across if you want them to. Once you've set the date your old system stops taking new applications, we migrate your history so it all sits in one place, and an inspector can see what was approved on a road five years ago or what work is still in warranty.
Sometimes councils have historical data quality issues from their old system. They can choose to clean up those records, migrate them as they are, or store older records offline or in SharePoint rather than migrate poor-quality data.
Do we have to use every feature from day one?
No. myWorksites customers can choose which parts of the system they use.
Most councils start with corridor access requests, TMPs and the planning tools. Billing is optional, but most councils use it because they recover their costs from applicants.
Many councils pick up assurance checks, early access requests, realtime deployments and advance coordination as they are needed.
Want to talk it through with a council that's done it?
We'll put you in touch with a peer, and give you a straight answer on what your move would involve.